Frequently Asked Questions (FAQ)
Products and Orders
How can I search for a specific hydraulic product?
To find a hydraulic pump, hydraulic motor, spare part, or any other product, simply use the search bar located at the top of the website. Enter the product name, manufacturer part number, or keyword, and if matching products are available in our catalog, a list of relevant results will be displayed.
I am purchasing on behalf of a company. Can I place an order?
Yes. MHP – Hydraulic Pump Warehouse (pompehidraulicestoc.ro) accepts orders from both businesses and individual customers.
To receive an invoice issued with your company details, simply enter your company information during account registration or throughout the checkout process.
Can I have my order delivered to a different address?
Yes. During the checkout process, you will have the option to specify a delivery address different from the one associated with your customer account.
Customer Account
I forgot my account password. What should I do?
If you cannot remember your password, please use the Forgot Password option available on the Customer Login page. You will receive instructions to reset your password.
How can I update my account information?
To modify your customer account details, log in to your account and select the Update Account option available in the My Account section.
Do I need a customer account to place an order?
Yes. A customer account is required to purchase products from our online store.
You can create your account either before shopping or after adding your desired products to the shopping cart.
Can I modify an order after it has been placed?
If you need to change an existing order, please contact us using the contact form available on our website.
To help us process your request more quickly, please include your Order ID, which can be found in the Order History section of your customer account.
Can I view information about my previous orders?
Yes. You can review all previous purchases by accessing the Order History section within your customer account.
General Questions
I would like to purchase a product that is currently out of stock. What should I do?
If the hydraulic pump, hydraulic motor, or spare part you require is currently unavailable, please contact us using the contact form on our website.
Our technical sales team will provide information regarding product availability, estimated delivery time, or suitable OEM-compatible alternatives whenever available.
I need additional technical information that is not available on the website. What should I do?
If you require further technical information, product specifications, compatibility details, or assistance selecting the correct hydraulic component, please contact us using the contact form available on our website.
Our team will be happy to assist you with your inquiry.